Contact
One inbox, one business day. Note: we're the catalogue, not the seller — order-specific issues are fastest through the retail platform's own support.
Write to us
Catalogue corrections, price mismatches, dead links, partnership questions.
support@socoolfan.net
Where to go for what
- Order status, delivery, returns, refunds — your account on the retail platform → Your Orders. The platform handles the entire transaction.
- Warranty claims — start from your order page; the manufacturer warranty is honoured through the authorised seller.
- Wrong price or spec on this site — email us; we re-verify against the live listing and fix it.
- Privacy requests — email us; see the privacy policy for what little data exists.